Why am I not able to upgrade my account. I am getting card declined errors.

  • nikkitongg
    Asked on June 5, 2020 at 12:47 PM

    Dear Team,

    Hi, I would like to make an upgrade for my account. But after several of trying, it keep showing me "Unable to switch subscription. Your card was declined. To update your billing details please click the button below." (screenshot attached below)


    After trying different credit cards, it still showing me this. Kindly assist me what to do.

    Thank you

    Best regards,

    Nikki

    1591375503Screenshot 2020 06 06 at 12 Screenshot 10

    Jotform Thread 2371117 Screenshot
  • Patrick_R
    Replied on June 5, 2020 at 1:37 PM

    Hello Nikki! Looks like you were able to successfully make the payment for the Bronze Monthly subscription (as it is being reflected in your account).

    If you need any further assistance, do let us know.