If I upgrade to Silver Yearly and then downgrade back to Bronze within the 12 months, do you credit the account with the difference?

  • Profile Image
    BrigitteBarrett
    Asked on June 08, 2020 at 03:49 AM

    have an annual Bronze account but need to upgrade to Silver possibly temporarily. If I upgrade to Silver on an annual subscription and then downgrade back to Bronze within the 12 months - do you credit the account with the difference?

    Alternatively - if I update to Silver on a monthly subscription - do you issue a credit for the remainder of the annual bronze subscription that I have already paid for?



    This is a re-post of a comment on How to Upgrade My Account

  • Profile Image
    Mianala
    Answered on June 08, 2020 at 07:36 AM

    Hello Brigitte,

    Thank you for your message. Upon checking you have upgraded to Silver Yearly. If you cancel your subscription, you will be refunded a prorated amount. Please note that you will be charged at the regular monthly price.

    Let us know if you need further assistance.