Cannot login even after changing my account password.

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    sandra 
    Asked on June 08, 2020 at 06:04 PM

    Please unlock my account.  I have changed my password several times; but, still can't log in.

    Thank you.

    Dr_S_Rahe

    sandra rahe

  • Profile Image
    Jed_C
    Answered on June 08, 2020 at 11:04 PM

    We apologize for the inconvenience.

    Upon checking, I can see that your account is active and it shows that you were able to login today. Are you still having an issue accessing your account?

    If so, can you try one more time resetting your password https://www.jotform.com/help/489-How-to-reset-the-password.

    Let us know how it goes.