Account suspended due to card authorization form.

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    Dee Vazquez (babrbiedollsrecoveryhouse) 
    Asked on June 08, 2020 at 06:54 PM

    I believe my account is suspended due to making a credit card authorization form. I have deleted the form and understand why my account has been suspended. I understand that form was against terms and will keep that in mind. I am asking for re-activation of account/others forms please. 

    Thank You!

    Barbie Dolls Recovery House 

  • Profile Image
    Jed_C
    Answered on June 08, 2020 at 11:12 PM

    Upon checking, your account has been automatically suspended because your form is asking for credit card information.

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the Jotform to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    1591672265Credit Card Authorization Form

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I removed the credit card fields from your form and activated your account.  Your forms are usable once again.