How can I submit, already paid with paypal

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    carson kapp 
    Asked on June 09, 2020 at 02:05 PM

    Filled out ArtFolio submission with JotForm.

    My credit card would not go through, so I paid with PayPal.

    I am unable to uncheck the pay by credit card in the form so it will not allow me to submit my images because there are errors (no credit card information)!

    Please help ASAP


  • Profile Image
    Eduardo_H
    Answered on June 09, 2020 at 05:50 PM

    Hello, thank you for reaching out o us.

    You have reached the support for Jotform form's builders.

    Unfortunately, we can't provide assistance to form users.

    However, in this case, I'd suggest that you replace your order, with the correct payment information, and later ask for a refund of the first payment.

    PayPal - How to Ask a Reund: https://www.paypal.com/us/smarthelp/article/how-do-i-request-a-refund-faq406

    I hope that helps.