Unable to view the uploads of resumes from my forms.

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    vegasnewlineteam
    Asked on June 10, 2020 at 09:02 PM

    Every time I try to view the resume's submitted in my form I get a 404 error. Please help me fix this issue. And someone from staff replied saying check off all the submission login check boxes (I did 3 of them) and unfortunately that did not work. this is the error message I'm getting and out of the 50 applicants about 1/4 of them come up with this error message. thank you.

    1591837052Screen Shot 2020-06-10 at 5.56


  • Profile Image
    roneet
    Answered on June 11, 2020 at 12:01 AM

    It seems the file you are checking is not uploaded correctly:

    https://files.jotform.com/jufs/vegasnewlineteam/201478467242155/4676190453614050551/Resume-Rocio2020.docx

    Were you able to open this file previously? The file seems to be corrupted.

    Is this the only file that you are unable to open?

    Have you changed your username recently?

    Looking forward to your response.

    Thanks.

  • Profile Image
    vegasnewlineteam
    Answered on June 11, 2020 at 01:25 AM

    Thanks for the help, I'm also not sure if you will receive this notification of a response because there was no reply feature to your comment. Nonetheless, to answer your questions:

    I was not able to open the file previously. 

    There are multiple files that are similar to this one that produce the same 404 error.

    And I have not changed my username or password recently. 

    Thanks!

  • Profile Image
    Patrick_R
    Answered on June 11, 2020 at 03:54 AM

    Hi! Allow me some time to look into this. I'll get back to you shortly with an update.

    Thank you!

  • Profile Image
    Patrick_R
    Answered on June 11, 2020 at 04:20 AM

    The error that you're seeing is known to occur with the Single File Upload field type. Basically, if a user closes the web page without letting the file to completely upload, then this error happens.

    Simple solution to this problem is to mark the upload field as "multiple". Multiple File Upload field won't let users to submit the Form unless the file(s) has been properly uploaded.

    I've checked your Form and have found a strange error which I believe has happened due to some technical glitch at our end. For your Form, You can see that in the Builder, the field "Upload your resume" is set to support multiple file uploads but when we view this Form via the direct URL, it still shows the Single Upload type.

    Updating properties of this Upload field will reset its configuration. Resetting the configuration should solve your issue and mark the field as "Multiple". Following is the screencast that shows how this can be done.

    1591863636Screencast 2020-06-11 13-48-21

    Please make the above changes in your Form and after this if you receive this error, do get back to us.