Input table PDF form issue

  • Profile Image
    nigel_reece
    Asked on June 12, 2020 at 07:28 AM

    Hi
    I'm building a form, and have incorporated a 'Input Table', and in the properties section, have selected 'Input type' Textbook,
    but, as you can see, the first three rows and columns are showing as radio buttons, even though I have input text and numbers.

    But, the next three are working correctly
    My form is https://eu.jotform.com/build/201613951942353

    Can you have a look and see what is going on?
    Thanks

  • Profile Image
    IvayloK
    Answered on June 12, 2020 at 08:11 AM

    I tested your form and the Input Table appeared fine from my side. Please refer to the attachment.

    1591963627chrome_ZWFQJp4xZ7.png

    Were you able to fix it? If the issue still persists, please try to use a different browser.

    Let us know if you need further assistance.

  • Profile Image
    nigel_reece
    Answered on June 12, 2020 at 08:22 AM

    Hi there,


    Yeah, it’s fine in the online form,


    1591964488Capture2.JPG


     


    BUT, when it comes through on the pdf it has the following:-


    1591964502Capture.JPG


     


    If you can look into why this is the case for the first three rows and columns.


     


    I tried deleting the first three rows and columns, but then the ones that had been fourth to sixth (and currently work), behaved in exactly the same way, and didn’t show the results on the pdf.


     


    Regards


     


    Nigel


  • Profile Image
    nigel_reece
    Answered on June 12, 2020 at 08:28 AM
    Hi there,
    Yeah, it’s fine in the online form,
    [A screenshot of a cell phone Description automatically generated]
    BUT, when it comes through on the pdf it has the following:-
    [A screenshot of a cell phone Description automatically generated]
    If you can look into why this is the case for the first three rows and columns.
    I tried deleting the first three rows and columns, but then the ones that had been fourth to sixth (and currently work), behaved in exactly the same way, and didn’t show the results on the pdf.
    Regards
    Nigel
    ...
  • Profile Image
    Basil_A
    Answered on June 12, 2020 at 09:22 AM

    Hi,

    Could you please try using a drop-down instead of regular input if it's possible for you?

    Another option would be to use regular Text fields without the input table.

    Let us know if the issue still persists.

  • Profile Image
    nigel_reece
    Answered on June 12, 2020 at 09:45 AM

    yes, I had worked out I could go for those solutions, but, they don't overcome the fact there is an issue with your system, that really should be resolved, because neither alternative you suggest is ideal for my form, or my pdf.

    So, I come back to, could you resolve the issue your end?

    thanks

  • Profile Image
    JohnRex
    Answered on June 12, 2020 at 10:32 AM

    Hello Nigel - Please try removing the fields in the Original PDF then re-connect it to the Input Table.

    15919722652385043.gif

    Here's how it looks now in the PDF:

    15919723422385043.png

    When you add an Input Table, by default the input type is 'Radio button'. So when you change the input type to 'Textbox', it doesn’t automatically update the selected matching field in the PDF.

  • Profile Image
    nigel_reece
    Answered on June 12, 2020 at 12:46 PM

    Yep. I've done that now, and it's worked perfectly, thanks