Upload pictures problem

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    Asked on June 12, 2020 at 05:33 PM


    Clients are uploading photos to the Jotform but when I try to open them on a desktop or phone, it shows the screen that says "Whoops..."

    How can we fix this?

  • Profile Image
    Answered on June 12, 2020 at 07:20 PM

    Hello Lori,

    You are seeing this error due to the privacy settings below in your account:


    You will need to be logged into your Jotform account on the device that you are viewing OR disable these options in order to view/download the uploads received on your email.

  • Profile Image
    Answered on June 16, 2020 at 12:28 PM
    Thank you. I will change my settings. May I ask another question? Is there
    a jotform upload limit? I received an email stating l reached my max and
    that my forms would be disabled by tmrw at 12pm if I dont pay monthly? Does
    this sound correct to you?