Back and Next Button Disappeared

  • kevinwaltcastro
    Asked on June 12, 2020 at 10:16 PM

    Hi,


    I think there is bug on my forms because the back and next button on the page not shown.

    Page URL: https://form.jotform.com/201468005517450
  • Girish JotForm Support
    Replied on June 13, 2020 at 1:37 AM

    Hello,

    I checked your form and the Back and Next buttons are visible on the form:

    15920265111306 7 Screenshot 10

    Have you embedded this form on any web page? If yes, please provide us the web page URL to check.

  • kevinwaltcastro
    Replied on June 13, 2020 at 1:47 AM

    HI Sir,


    Pls check  the back and next button on SOURCE OF INCOME PAGE after the Applicant Information Page.1592027251BUGGED Screenshot 10

  • Ariel JotForm Support
    Replied on June 13, 2020 at 3:43 AM

    Hello there,

    Thank you for reaching out to us.

    One of your conditional blocks, specifically block #13, has a DO action "SHOW Page Break".

    15920341272020 06 13 15 30 47 Screenshot 10

    This means that this element will be hidden if the condition on that block was not met. This Page Break field is where the BACK and NEXT buttons on page 3 are at.

    Just remove it from the DO action of that conditional block and the buttons should appear again.

    Please give it a spin and let us know if you have further questions.