locked out desktop cannot login

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    Janice Carrasco 
    Asked on June 15, 2020 at 04:53 AM

    I am locked out of my account (free). can get it on my phone and see my forms but when I try the desktop my forms are not there. I reset my password and now I cant get in.

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    Answered on June 15, 2020 at 07:01 AM

    Thank you for reaching support,

    Unfortunately, your account has been suspended due to phishing, which is a violation of our Terms of Use: https://www.jotform.com/terms/


    This is due to these fields:


    I will reactivate the account so please delete/remove the highlighted fields.

    Thank you.