locked out desktop cannot login

  • Janice Carrasco
    Asked on June 15, 2020 at 4:53 AM

    I am locked out of my account (free). can get it on my phone and see my forms but when I try the desktop my forms are not there. I reset my password and now I cant get in.

  • Kenneth JotForm Support
    Replied on June 15, 2020 at 7:01 AM

    Thank you for reaching support,

    Unfortunately, your account has been suspended due to phishing, which is a violation of our Terms of Use: https://www.jotform.com/terms/

    1592218679j1 Screenshot 10

    This is due to these fields:

    1592218770hx Screenshot 21

    I will reactivate the account so please delete/remove the highlighted fields.

    Thank you.