resetting password

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    Angelica
    Asked on June 15, 2020 at 04:54 PM

    its asking me to reset my password due to 5 attempts, but when i reset the password it still says the same thing asking me to reset it again. What can i do 

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    gerardw
    Answered on June 15, 2020 at 08:44 PM

    Hello,

    I checked your account and it was locked out. I believe, that is why you were facing this issue. I have unlocked your account and flushed your login attempts.

    If you recollect the last updated password, please login using that - else you may reset the password one more time - then clear your browser cache and login using the new password.