How to change the Facebook Link Thumbnail

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    OliviaDePalma
    Asked on June 16, 2020 at 12:31 AM

    How can I change the preview image on Facebook for a Jotform Link - the current image isn't suitable and I can't locate where to change it from?

    Screenshot
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    Patrick_R
    Answered on June 16, 2020 at 04:59 AM

    Hi! I believe that you're referring to this form: http://form.jotform.com/93156703266863

    There is no option to select a post image when you're sharing a URL via Facebook messages. There are specific tags that FB asks Developers to use to tell their crawler which image to use for the post. If these tags aren't implemented on a web page, then in most cases FB picks the first image found on the page as the post image. As far as I can see, Jotform has not implemented FB Open Graph tag for the image, so the first found image should be picked by FB.

    I tried sharing this form on my FB account via messages and I see the form header as the post image (screenshot attached for your reference).

    1592297626chrome-capture (70).jpg

    Can you please retry. Let us know if it still displays differently for you.