My account has been suspended

  • Profile Image
    Adam Nulty 
    Asked on June 16, 2020 at 08:54 AM

    Hi,

    I used two templates (of which there are MANY) for making a covid19 questionnaire and a medical history form.

    Ive spent hours on this.

    Ive integrated into my website.

    Then without warning my account is suspended for "phishing"

    What on earth. Please reactivate immediately.

    If there is something that needs changing why not just email me???

  • Profile Image
    JohnRex
    Answered on June 16, 2020 at 10:26 AM

    Hello Adam - I have endorsed the account to our backend team for further review. Free accounts are immediately suspended in case our phishing detector detects something suspicious with the form. But, we'll keep you posted here for the evaluation result.

    Apologies for the inconvenience. 

  • Profile Image
    JohnRex
    Answered on June 16, 2020 at 10:33 AM

    Thank you for waiting Adam! Based on the review, it has been a false-positive tagging. Your account has been reactivated now.

    You may now log in again. Thank you for understanding.