I can't view my encrypted form.

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    dinahtemple
    Asked on June 16, 2020 at 05:19 PM


    Please tell me what to do to view it without encryption. thanks

    dinah temple

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    Jed_C
    Answered on June 16, 2020 at 09:42 PM

    If you can't view the submissions or the data is shown is garbled with random characters, that only means that your form's encryption was enabled. The only way to view the submissions is by using your private key. Jotform doesn't have a copy of this private key so if you lost it or deleted it, there's no way to view the encrypted data.

    You may check our guide here about form encryption. Let us know if you have any questions or if you need further assistance.