Account Information

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    Lindsey Polyak 
    Asked on June 17, 2020 at 03:36 PM

    I am trying to signup for jotform, however, when I enter my email in the signup it states that my email is being used.  I do not remember signing up for jotform.  If there is a user id associated with my email, can you please let me know what that is? 

    Also, I tried to use the "Forgot Password" and entered in my email address and it stated that the email was sent, but I have not received an email. 

    It is really important that I get this corrected as soon as possible as my business utilizes jotform.


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    Answered on June 17, 2020 at 05:20 PM

    I can see there is an account related to your email address and the username is: BeautyTourMaskcara

    The accounts are completely deleted after 30 days and the email address is free again. We can however reactivate your account if needed as it's clear. 

    Let us know how you would like to proceed.