Need refund, no longer use service

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    Art Barn School of Art 
    Asked on June 19, 2020 at 12:22 PM

    Hello,


    Our non-for profit no longer uses Jot-form and we need a refund as we haven't used jot form in the last 2 months, but are continually paying for it. Any help would be much appreciated. 


    Thank you in advance! 

  • Profile Image
    Anita_K
    Answered on June 19, 2020 at 12:57 PM

    Hi,

    thank you for reaching out to us.

    We are happy to help you with refund. However, with this email address, I couldn't find a paid account.

    Can you please tell us the username or the email address of your non-profit account?

    Looking forward to your answer.

  • Profile Image
    Art Barn School of Art 
    Answered on June 19, 2020 at 01:00 PM
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    Kenneth_C
    Answered on June 19, 2020 at 01:37 PM

    Hello there,

    Unfortunately, neither of the emails you gave points to any subscription or charges.

    Let us try to search for charge then maybe it can lead us to the account you are referring to.

    Please fill out the following:

    Card type: 

    Last 4 digits:

    Expiration date: 

    Amount charged: 

    Date of transaction: 

    We will be waiting for your response.

    Best.

  • Profile Image
    Kenneth_C
    Answered on June 19, 2020 at 02:10 PM

    Hi there,

    Thank you for the information, we will be searching for this charge and will get back with you as soon as we find anything.

    Thank you for your patience.

    Best.

  • Profile Image
    Kenneth_C
    Answered on June 25, 2020 at 12:16 PM

    Hi there,

    Apologies for the long wait, I was able to pull up your account and see that your are subscribed to our yearly bronze plan, unfortunately, we cannot issue a refund for the months passed, however, for the reminder of the year or the unused months we can issue a pro rated refund.

    Let us know if you wish to proceed, and we will process it for you. 

    Thank you for your patience.

    Best.