Unable to submit form without payment

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    Asked on June 22, 2020 at 09:11 AM

    I have had multiple people tell me they cannot submit the form because of the credit card feature. I've made sure this is NOT a required field, and people are telling me they cannot submit without it. I also had someone tell me this with the date so I just eliminated the date box altogether. At the same time, others are submitting fine, or getting it to go in a second try.

    Could this be a browser problem. I'm now telling people to use Google or Firefox and to make sure their browser is updated. Is this the correct action? or does Jotform have an issue?

  • Profile Image
    Answered on June 22, 2020 at 10:04 AM


    To resolve the issue, you need to conditionally hide the credit card payment fields. 

    1-) Add a single choice field to the form- A) Pay with Credit Card and B) Cash. 

    2-) Then use conditional logic to hide the credit card field if option B is selected. 

    Hidden the payment field will let users submit the form without a payment. 

    Related guides.- 


    Let us know should you need further assistance.