Trying to upgrade account but it is not working

Hi there! we are trying to upgrade our account but its not working. Please help us fix the waiver!

We would like to apologize for any inconvenience. I checked the email address you are using in this support ticket and it is not associated with any JotForm account. We would like to check the issue you are having further. Please give us more details so we may be able to do so.

We will wait for your response.