Error when downloading form for offline use

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    zhughes
    Asked on June 24, 2020 at 01:01 PM

    Hello, I am trying to download my form in the apple app for use offline. When I follow the instructions, I am getting an error. It says "An error occurred while downloading your form. Please try again later."


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    KrisLei
    Answered on June 24, 2020 at 02:54 PM

    Hi, 

    Thank you for reaching out to us.

    I have cloned and checked your form, it seems that you are using the Spreadsheet to form widget, unfortunately, it's not possible to use it in offline mode. As the data on the spreadsheet or the Excel file is stored online and it requires internet access to retrieve data using the widget.

    Let us know if you need further assistance.