I can't use my form anymore

  • allison.marcroft
    Asked on June 24, 2020 at 1:31 PM

    It opens up like It will work but then it doesn't let me save or preview the filled form. Help!

    Jotform Thread 2409654 Screenshot
  • Lorenz JotForm Support
    Replied on June 24, 2020 at 3:50 PM

    Hi,

    We do apologize for the inconvenience.

    I was able to replicate the issue when I preview the form. 

    1593028141Screenshot from 2020 06 25 03  Screenshot 10

    I've checked your form, and it seems that the PDF has failed to load. As what is shown in the image below, please reupload your PDF file and try again.

    1593028197Screenshot from 2020 06 25 03  Screenshot 21

    If the issue still persists please do let us know so we can further check.