Jotform Emails::BUG:If the conditions are not met the user doesn't receive email.

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    LYehNJ
    Asked on June 25, 2020 at 08:52 AM

    In addition to the "regular" notification email, I also wanted an email sent to a specific person if a condition was met, I set that up under Settings - Conditions.

    Currently I am NOT receiving any "regular" notifications for the following forms:

    https://www.jotform.com/build/201685024811146

    https://www.jotform.com/build/201685405100140


    Notifications do work for this form (but I do not have any Conditions that include an email). https://form.jotform.com/200633793583157

    How can I resolve this? Thanks!

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    Fernand
    Answered on June 25, 2020 at 10:28 AM

    Hwllo LYehNJ,

    We are sorry for the inconvenience. I tested your forms and I could replicate the issue. If the conditions are not met, the email is not sending any of the email addresses. That's why a ticket has been created and escalated to our developer team. We cannot provide an ETA on the issues fixed. However, you will be notified when it's fixed via this thread.

    In the meanwhile, I added another condition on the cloned form to receive emails. I set the condition as vice versa of the other condition. There is a screenshot below.

    1593094655Screen Shot 2020-06-25 at 17.0

    Until the issue fixed, you may want to try it.

    If you need further assistance, please feel free to contact us.

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    Fernand
    Answered on June 26, 2020 at 02:13 AM

    Hello again LYehNJ,

    I am sorry for the misinformation. I tested again and I noticed that it is not a bug.

    There should be another condition which is vice versa of the first condition to get email in both situations. I checked your form again and noticed that you have already set one more condition. There is also my screenshot below.

    1593151876Screen Shot 2020-06-26 at 09.0

    If you require any assistance, please feel free to contact us.