Asana integration: Integration wizard freezes and teams not displaying after selecting the project

  • Profile Image
    glemmestad
    Asked on June 26, 2020 at 12:48 PM

    Hi,

    I'm trying out Jotform, and wanted to look at an integration with Asana. However, when choosing my Action, my Workspace, and then waiting to choose my Team, it just freezes... could it be that we in Amazon.com have too many teams for the dropdown to handle? Using Jotform with Asana would be a game-changer for our team. I've left it to wait for 30 minutes, and tried several browsers, but still nothing after I choose the Workspace. Just the three dots moving back and forth.

    How can we set this up?

    Thanks.

    // Even - Lead BD for Outposts and Snow - AWS

  • Profile Image
    Kiran
    Answered on June 26, 2020 at 02:21 PM

    We are sorry for the inconvenience this may have caused. I have checked the Asana integration with my test account which seems to be working fine at my end. I am not sure if the issue is being caused due to the number of teams. However, could you check if there is any error displayed in the browser console after selecting the Project in the integration wizard?

    Also, please check if the other teams are displaying properly from the other projects. This would help us in investigating the issue further and forward it to our backend team if necessary. 

    We will wait for your response. Thank you!