Form loading issues (I think I know what the problem is?)

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    Asked on June 30, 2020 at 11:23 AM

    Hey there,

    I think this may be a systemic issue you already know about, but perhaps not. I created a form that won't finish loading when I attempt to fill it. On mobile on my iPad, it loads for 2 minutes and 40 seconds before actually loading.

    I tried on chrome and noticed that on the new form it would load the page, but kept spinning like it was still waiting on something. In the Chrome DevTools, I noticed it is trying to fetch "bundle.min.j" from this URL:

    Clearly that is wrong it is supposed to be "bundle.min.js". That's what was causing it to hang in the browser and I suspect it could be the problem in mobile too. This is supported by the fact that DevTools says loading failed after 2.6 minutes, which matches exactly with the amount of time it took the mobile form to load.

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    Answered on June 30, 2020 at 12:42 PM

    I checked the forms you edited today and they are loading fine on my end. Maybe this was a temporary issue. Please check again. If the issue still persists, please provide us a URL of the form to which the issue is related. If the form is embedded provide us a webpage URL. 

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    Answered on June 30, 2020 at 02:14 PM

    The issue is fixed now.