I can't figure out why the $5.00 delivery charge is not being added when customers place their order. I just found out this wan't happening, so I am a

  • santabarbaratamales
    Asked on June 30, 2020 at 2:23 PM

    Here is the form--


    https://form.jotform.com/71474415284155

    Page URL: https://form.jotform.com/71474415284155
  • Patrick_R
    Replied on June 30, 2020 at 4:38 PM

    Hi! Allow me some time to look into this. I'll get back to you shortly with an update.

    Thank you!

  • Patrick_R
    Replied on June 30, 2020 at 4:56 PM

    Hi! You have introduced the delivery charges as a product item. Your users ill be able to select/unselect it just like any other products (as demonstrated below).

    1593550588chrome capture685558 Screenshot 10

    The correct way to implement shipping charges is specified here: https://www.jotform.com/help/304-How-to-Add-Shipping-Cost-to-Payment-Forms

    I believe "PER TRANSACTION (Flat Rate)" shipping charges should solve your purpose.

    Please follow the instructions specified in the above mentioned article.

    In case you face any issues, feel free to write back to us.