I can't figure out why the $5.00 delivery charge is not being added when customers place their order. I just found out this wan't happening, so I am a

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    Asked on June 30, 2020 at 02:23 PM

    Here is the form--


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    Answered on June 30, 2020 at 04:38 PM

    Hi! Allow me some time to look into this. I'll get back to you shortly with an update.

    Thank you!

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    Answered on June 30, 2020 at 04:56 PM

    Hi! You have introduced the delivery charges as a product item. Your users ill be able to select/unselect it just like any other products (as demonstrated below).


    The correct way to implement shipping charges is specified here: https://www.jotform.com/help/304-How-to-Add-Shipping-Cost-to-Payment-Forms

    I believe "PER TRANSACTION (Flat Rate)" shipping charges should solve your purpose.

    Please follow the instructions specified in the above mentioned article.

    In case you face any issues, feel free to write back to us.