Why isn't PayPal Business working on my form?

  • BroadfordCC
    Asked on June 30, 2020 at 4:50 PM

    paypal is not working I have it connected to our Paypal account but its not letting payments go though

  • Kevin Support Team Lead
    Replied on June 30, 2020 at 8:33 PM

    I have checked your form and this does not seem to be connected with your PayPal account, I would recommend you to complete the process in order to process the payments, here is how: 

    1. Edit your form on the Form Builder, find the payment section and select it, then click on the payment wizard button:

    15935633642020 06 30 18h27 01 Screenshot 10

    2. Once you have connected your PayPal account, you need to click on the save button at the very bottom of the wizard:

    15935635472020 06 30 18h27 28 Screenshot 21

    Note that this requires a business accounts to work, if you have a PayPal Standard account, I would recommend you to follow this guide instead: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard

    If you have any questions, let us know.