Issues with document signing and payment

Hi. I have used jotform free version for a few years. I am unhappy with the eCommerce side of my website so i am looking to see if I can use jotform to builtd the ordering form and remove this the eCommerce side from the website. I know I will have to buy a package if this works as I will need multiple forms but I am just using this first one for testing. I have having an issue getting the document signing part to work with adobe and docusign it has the same issue with both. I also need to some how take payments using worldpay but can see how I can get the total on to the world pay widet. Can you help? 

May we know if your form is embedded to you web page?

You may try to re-integrate the adobe sign widget.

It seems you have used the Purchase Order integration in your form. Do note that you may only use 1 payment integration in the form.

If you want to use WorldPay you would have to delete your current Purchase Order.

https://www.jotform.com/help/448-How-to-integrate-Worldpay-US-with-JotForm

Please give it a try and let us know how it goes.

Hi, that the wrong form. I just made that to see if I could do it another way but that form has now been deleted. The one I am having an issue with is labelled ADSL Broadband Order Form. At the moment by issue is getting the signature to work. I had it work once when I changed the layout to classic but it wont work in card and i can't work out why?

Hello,

I checked your ADSL Broadband Order Form and can see the you've add the Adobe Sign widget to capture signature.

Could you re-add the signature field on the form and re-authenticate?

Please test and let us know the update.

Hi. Tried that but its still not working. I know have this message but can't work out what is wrong. I am testing this through the preview and have also tried view form.

Hi there,

Thank you for reaching out.

The error message that you're getting is likely indicating an empty required field.

May I please confirm if you have successfully authenticate your Adobe account on the widget?

Other than that, a possible reason why you're getting the error is there is a required field left empty, can you please check if there's a card in red as illustrated below?

I hope that helps, let me know should you need further assistance.