Deleting forms.

  • haircrafterjo
    Asked on July 14, 2020 at 5:57 PM
  • Jed_C
    Replied on July 14, 2020 at 10:41 PM

    May I know if this ticket is similar to your other opened ticket here https://www.jotform.com/answers/2449495? If not, would you mind providing us with more details of your concern about deleting forms?

    Looking forward for your response. 

  • haircrafterjo
    Replied on July 14, 2020 at 11:28 PM
    I'm not sure, but they're both under the same account. I have been
    downloading and deleting them, so I don't need the storage from jot form.
    I hope you're having a great hair day! Jo
    ...
  • Vick_W Jotform Support
    Replied on July 15, 2020 at 3:39 AM

    Please tell us your concern or question in detail so we can avoid any confusion and provide assistance accordingly.

    Thanks.

  • haircrafterjo
    Replied on July 15, 2020 at 12:28 PM
    After deleting most forms last night (I believe only 2 were still there).,
    I received this email this morning (screenshot attached). Please help me
    resolve this issue as it is important to my business.
    I hope you're having a great hair day! Jo
    ...
  • haircrafterjo
    Replied on July 15, 2020 at 1:28 PM
    I currently have 5 forms saved and the trash is empty, yet it's still
    showing that I'm out of space.
    I really need this resolved today. Please help!
    Thank you
    [image: image.png]
    I hope you are having a great hair day!
    The biggest compliment you can give is a review!
    [image: https://g.page/haircraftbyjo/review]
    [image:
    https://www.yelp.com/biz/haircraft-by-jo-portland-2]



    1626 SE Bybee Blvd
    Portland, Ore 97202
    book online:haircraftbyjo.com
    ...
  • Jimmy_D
    Replied on July 15, 2020 at 6:03 PM

    Sorry for the frustrations caused. 

    The problem persists because the files are still in your JotForm Inbox trash folder. 

    https://support.jotform.com/inbox/201177700531142/trash

    Kindly purge the inbox trash folder linked to this form.- and the warning should go away.- https://www.jotform.com/form/201177700531142

    Deleting forms Screenshot 20

    Should you have difficulties clearing your inbox trash folder, kindly permit us, and we will gladly help you. 

    Attentively, 

     

  • haircrafterjo
    Replied on July 15, 2020 at 7:28 PM
    I think I've deleted them. Can you please check and verify that for me?
    I hope you're having a great hair day! Jo
    ...
  • Jimmy_D
    Replied on July 15, 2020 at 7:47 PM

    I checked again, and there are still 38 files in the trash folder. Let us know if you are OK with us purging the trash folder for you. 

    We look forward to your response. 


  • haircrafterjo
    Replied on July 15, 2020 at 10:28 PM
    Ok, got it. I see that I need to empty trash for each for, not just my
    account in general. Thanks for your help.
    I hope you are having a great hair day!
    1626 SE Bybee Blvd
    Portland, Ore 97202
    book online:haircraftbyjo.com
    ...