Account suspended

  • Kathryn Jaggers
    Asked on August 4, 2020 at 4:05 PM

    Hi there, my account was suspended for suspecting phishing activity. I believe this is because I created a form recently for collecting users' passwords. There is not any malintent behind this, rather standard practice in our industry. Please let me know if you have any questions or if there's other helpful information I can provide. 


    Thanks!

    Kathryn 

  • jonathan
    Replied on August 4, 2020 at 7:14 PM

    We apologize for inconvenience. I checked on your account/username kjaggers  and I noted it was suspended due to the log in form on the account. Log in forms are not allowed as it violates the Terms of Use.

    1596582811zzz 2020 08 05 07 Screenshot 10


    We can reactivate the account only after you comply to the terms and agree to delete username/password fields in the form.



  • Kathryn Jaggers
    Replied on August 5, 2020 at 10:37 AM

    Hello, sorry about that, I didn't realize this was part of the terms. I have reviewed them and agree to delete the form once my account is reactivated. 


    Thanks,

    Kathryn

  • Krishna_D
    Replied on August 5, 2020 at 11:57 AM

    Hello Kathryn,

    We need to delete those fields before unsuspending your account.

    Do you agree to allow us delete those fields ? 

    Please let us know.

    Thanks!



  • Kathryn Jaggers
    Replied on August 5, 2020 at 12:33 PM

    yes, that's fine

  • Krishna_D
    Replied on August 5, 2020 at 1:51 PM

    I just activated your account. Have a good day !