Form not responding when trying to add new condition

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    Kusi06
    Asked on August 06, 2020 at 03:37 AM

    Hi there

    I can't save conditions anymore, Explorers hangs with buttons "wait".
    In Google Chrome you get kicked out (loosing changes) after the 2. hit on wait

    In Firefox you not get kicked out, but am hitting the 10th time on "wait" now...

    Screenshot
  • Profile Image
    Sonnyfer
    Answered on August 06, 2020 at 04:10 AM

    Hello - Apologies for the inconvenience.

    Kindly allow me some time to run some tests on a cloned copy of your form. I will get back to you shortly.

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    Sonnyfer
    Answered on August 06, 2020 at 04:18 AM

    Thanks for your patience.

    It seems the reason why the condition fails to save is that your concatenating fields in number format. Kindly click the fields once to change the format as "text" to be able to save it.

    Please refer to my visual guide below:

    1596701785saveq.gif

    Give it a try and let us know if you need further assistance.

  • Profile Image
    Kusi06
    Answered on August 06, 2020 at 05:28 AM
    No, i don’t think, that was the problem. It works fine again now - thanks

    Von: Jotform
    Gesendet: Donnerstag, 6. August 2020 10:19
    An: kusi@dog-psychology-center.ch
    Betreff: Re: Form not responding when trying to add new condition

    A new response has been received:

    Answered by Sonnyfer
    Thanks for your patience.
    It seems the reason why the condition fails to save is that your concatenating fields in number format. Kindly click the fields once to change the format as "text" to be able to save it.
    Please refer to my visual guide below:

    Give it a try and let us know if you need further assistance.
    View this thread on browser » Unsubscribe Thread
    1596701915
    ...
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    jherwin
    Answered on August 06, 2020 at 06:09 AM

    Good to know that it's now working as expected.

    Please get back to us if you need any further assistance. We will be happy to help.