Unable to download upload file from email link

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    Asked on August 06, 2020 at 11:32 AM


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    Answered on August 06, 2020 at 01:20 PM

    Hi Heather.lange,

    Thank you for contacting Support.

    Can you please tell us which submission data uploaded files in your form cannot be downloaded?

    You should be able to download the submission files from your form as long as you were logged in to your account also.

    Upon checking, it shows that you have removed the privacy settings on the Required log-in option.

    15967343688.6 require.png

    Please re-login to the account and try downloading the files. You can also try with a different browser. 

    Let us know if the issue still persists.