Braintree error (subscription)

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    Markku Lorentz
    Asked on August 07, 2020 at 04:42 AM


    I'm playing with Braintree Sandbox and choosing the "subscription" mode makes the form element inevitably crash (unexpected error occurred control_braintree).

    Is this usual when using Sandbox?

    Or is Braintree in general unstable with Jotform?

    Or are my settings somehow wrong?

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    Answered on August 07, 2020 at 05:27 AM

    I have tested a sample form and I can't seem to replicate the issue at my end.


    Kindly try to clear your browser's cache and integrate Braintree again.

    Let us know how it goes.

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    Answered on August 08, 2020 at 04:52 AM

    I was able to replicate the issue you have when a Braintree subscription has add-on/discount. Unfortunately, the Braintree integration we have does not support add-ons and discounts for subscription.


    We can raise this as a feature request, however, we cannot guarantee if this will be implemented.

    I suggest if you want to have discounts, you can instead use other payment processors. Meanwhile, for add-ons, I haven't even seen a payment processor that allows add-ons, though this may be possible when using regular fields.

    Do let us know how you wish to proceed.