Account Suspended

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    Kavita  
    Asked on August 07, 2020 at 11:26 AM

    I just upgraded my account and am trying to log on. However, it is saying that my account is suspended? What should I do? I need access to my forms ASAP.

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    Sam_G
    Answered on August 07, 2020 at 12:11 PM

    Hi Kavita,

    Thank you for contacting Support.

    Upon checking, the account related to email address "davssgm@gmail.com" is currently active but it doesn't any forms in it.

    May we ask for the username or email address where you upgraded at and got suspended to further check?

    We will wait for your response.

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    Kavita 
    Answered on August 07, 2020 at 01:46 PM
    Please try this email - davss@aryasamajhouston.org
     
    Please reinstate this at the earliest. We already paid for the paid version.
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    Kavita  
    Answered on August 07, 2020 at 01:48 PM

    User name - davss

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    Kiran
    Answered on August 07, 2020 at 03:00 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    I have checked your forms and they are clean and normal. I have activated your account and you should be able to access your forms normally. We are sorry for the trouble caused.