Location_id error using square payment on jotform

  • Profile Image
    dadform
    Asked on August 07, 2020 at 11:40 AM

    I am setting up a form for a client to take payments. 

    https://form.jotform.com/202016400064032

    Linked their square account and tested the form and several attempts get this error message:

     

    Payment Error

     

    Not authorized to take payments with location_id=21FFFMMG9YZK2

    Go back and fix

    I cloned the client form and changed the square account to my account and tested the form.  It processed fine.  I contact square support and they said not their problem, contact support at jotform. 

    https://form.jotform.com/202194754259158

    Can you help with what that error means? 

    Screenshot
  • Profile Image
    BDAVID
    Answered on August 07, 2020 at 12:32 PM

    Hi, please select a business location, then scroll down and click on the "continue" button to save it:

    1596817937businesslocation.png

    Let us know if you need more help.