Issues with Sender email not working and not recieveing forms

  • Profile Image
    Caryarmshotel
    Asked on August 11, 2020 at 03:44 AM

    Username - Caryarmshotel

    Email - Davesginger@gmail.com

    Sender email - Forms@caryarms.co.uk

    I am still having issues with recieving any forms from our sender email, I have checked with our Tech guys that the email is still active, I am now wondering if it is the SMTP or anything like that, I would be really grateful if someone can call me on 07944074605 or on site 01803 327 110 as i dont have the time to keep going back and forth between online forms i just need it resolved.

    Thank you

  • Profile Image
    Jed_C
    Answered on August 11, 2020 at 07:38 AM

    We apologize for the ongoing issue.

    Sorry, but we currently don't offer phone support at the moment.

    If you are still not receiving email notifications, please change the sender email to noreply@jotform.com and try again.

    1597145870DrawingWindow 2020-08-11 19.37

    Let us know how it goes.