Encrypted Form - Issue with conditional thank you page

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    Asked on August 12, 2020 at 11:41 AM

    I'm having an issue using a conditional thank you page. When a response to one of the questions is "No", then upon Submit it should direct to the Thank you page. Otherwise, Submit should redirect to an external link. I have tested this numerous times, sometimes it works, sometimes it doesn't, mostly it doesn't. I have included the link below. If a user answers Are you a member of IBEW? (Answer= No)  Do you want to be a member of IBEW Local 51? (Answer= No), then it should direct to the thank you page, but it is still redirecting. Any help would be greatly appreciated.  

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    Answered on August 12, 2020 at 01:16 PM

    Hi there,

    thank you for reaching out to us. I have checked the conditional logic on your form and it seems correct.

    I have also cloned and tested the form and the thank you page gets displayed correctly.

    Is the form perhaps embedded somewhere? If so, please share the link with us.

    Looking forward to your answer.

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    Answered on August 12, 2020 at 01:19 PM


    The form is not embedded anywhere. We're not using it as the conditional logic is not working properly. I just tried it again and it is not working for me. No matter the answer to the questions, it is redirecting to the external website. This is incorrect. If the answers to the last two questions are No, then it should direct to the Thank You page, but it is still directing to the external link.

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    Answered on August 12, 2020 at 05:12 PM

    The conditions with the 'Display a custom message on submission' actions are being executed on the server. Since you have the form encryption option enabled, the server is unable to read the 'No' answer properly (as it is submitted encrypted) and trigger the condition.

    You can try the following workaround:

    - Add a Short Text field to the form. You can also hide it.

    - Add the next condition.

    - And then use the next condition.

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    Answered on August 13, 2020 at 08:36 AM


    That worked! Thank you so much for your help.