How can I continue a form that I started and saved yesterday?

  • Judith M. Price
    Asked on August 13, 2020 at 1:43 PM

    I started and saved a form for Weinstein Imaging yesterday.  When I tried to continue the form today, I got a message that the password that I created yesterday is invalid.  I have tried unsuccessfully to reset the password four times.  What am I doing wrong?  Thank you!

    Jotform Thread 2511126 Screenshot
    Page URL: https://hipaa.jotform.com/201140875289054?session=JF-S4L-Snv-Jss8&stoken=JF-m4MaGwWz-23
  • Basil JotForm Support
    Replied on August 13, 2020 at 2:57 PM

    Hi,

    You were logged in to a guest account, it is not possible to reset the password for a guest account, I suggest creating a new user with your email address.

    Please let us know if you have any further questions.

  • Judith M. Price
    Replied on August 13, 2020 at 3:28 PM
    Is there any way that I can retrieve the form that I started yesterday? And if not,
    is there a way that I can a new form as a guest?
    Thanks for helping with my dilemma!
    ...
  • John Support Team Lead
    Replied on August 13, 2020 at 5:57 PM

    Unfortunately, that can no longer be retrieved as there's no reset password option for a GUEST account. This is why when saving a HIPAA form, it would prompt you to create an account if don't have one yet or login to your account if you already have.

    How can I continue a form that I started and saved yesterday? Image 10

    As my colleague has mentioned, please try signing up for a new account, then start filling out the form again.

  • Judith M. Price
    Replied on August 13, 2020 at 7:28 PM
    Thank you so much!
    Sent from my iPad
    ...