How can I continue a form that I started and saved yesterday?

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    Judith M. Price 
    Asked on August 13, 2020 at 01:43 PM

    I started and saved a form for Weinstein Imaging yesterday.  When I tried to continue the form today, I got a message that the password that I created yesterday is invalid.  I have tried unsuccessfully to reset the password four times.  What am I doing wrong?  Thank you!

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    Basil_A
    Answered on August 13, 2020 at 02:57 PM

    Hi,

    You were logged in to a guest account, it is not possible to reset the password for a guest account, I suggest creating a new user with your email address.

    Please let us know if you have any further questions.

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    Judith M. Price 
    Answered on August 13, 2020 at 03:28 PM
    Is there any way that I can retrieve the form that I started yesterday? And if not,
    is there a way that I can a new form as a guest?
    Thanks for helping with my dilemma!
    ...
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    JohnRex
    Answered on August 13, 2020 at 05:57 PM

    Unfortunately, that can no longer be retrieved as there's no reset password option for a GUEST account. This is why when saving a HIPAA form, it would prompt you to create an account if don't have one yet or login to your account if you already have.

    15973558012511126.png

    As my colleague has mentioned, please try signing up for a new account, then start filling out the form again.

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    Judith M. Price 
    Answered on August 13, 2020 at 07:28 PM
    Thank you so much!
    Sent from my iPad
    ...