Getting payment error when submitting credit card donations

  • JeffPatrick
    Asked on August 13, 2020 at 6:29 PM

    Hi Team - I have a donation form that uses the Stripe payment widget. When I enter credit card info and submit the form I am getting this error:

    No such PaymentMethod: 'pm_1HFor9LzaGdi3ddQwfM0lcF7'

    I've submitted the form several times using both mastercard and visa cards.

    Can you help?

    Page URL: https://submit.jotform.com/submit/202235921465149/
  • JeffPatrick
    Replied on August 13, 2020 at 6:32 PM

    P.S. I've disconnected and reconnected the Stripe widget a couple times, too. This has not corrected the error.

  • jherwin
    Replied on August 13, 2020 at 10:28 PM

    Your payment field is in Sandbox mode while your Stripe integration mode is set to Live mode.
    1597371979sandbox Screenshot 10
    Please click the "Click here to disable Sandbox mode" and see if that will fix the issue.

    If the issue persists, disconnect the Stripe account and then set the mode to "TEST MODE" then set it to "LIVE AGAIN".

    Give it a try and let us know how it goes.