Unable to submit the form with the "Please wait" error

  • Profile Image
    pamsanchez
    Asked on August 13, 2020 at 09:05 PM

    1597365526RASI HDF.png

    I made my own QR code using the link to my form but it's always stuck on 'Please Wait' and the responses are not reflecting on my linked GSheets.

     

     

  • Profile Image
    Vanessa_T
    Answered on August 14, 2020 at 02:29 AM

    I cloned your form and was able to fill it out just fine. Would you mind if we make some test submissions on your form?

    Also, can you please let us know if there is a specific device/browser that is having this issue? If yes, kindly let us know the details.

  • Profile Image
    pamsanchez
    Answered on August 14, 2020 at 05:26 AM

    Hi Vanessa, thanks for your response. I wouldn't mind test submissions. 

    I'm using Google Chrome for Android and tried Chrome for desktop as well but failed to submit in both.

  • Profile Image
    roneet
    Answered on August 14, 2020 at 07:40 AM

    Please allow me some time to take a look at your form.

    Thanks.

  • Profile Image
    roneet
    Answered on August 14, 2020 at 07:55 AM

    It seems that the issue is caused due to the Encryption you have enabled.

    1. Could you please disable the encryption in your existing form and then test it.

    2. Also, clone the form and then enable the encryption in the cloned form as well as integrate with the Google Sheet integration.

    Let us know how it goes in both scenarios.

    Thanks.

  • Profile Image
    pamsanchez
    Answered on August 18, 2020 at 04:49 AM

    Hi Roneet,

    I removed the encryption and it works fine now. :D Really appreciate the help!