Using cname

  • Profile Image
    Asked on August 14, 2020 at 09:45 AM

    I was shocked to find out that I cannot use a cname for my forms after paying for the silver plan; which comes to over $300 CDN (with exchange)

    Apparently you are asking for more money via your enterprise plan?  How much?

    At this point I think that I will ask for a refund

    I am also finding a slight delay in the form loading on my site, compared to a wordpress plugin that loads instantly

  • Profile Image
    Answered on August 14, 2020 at 10:37 AM

    Hi Jwcpa44,

    Thank you for contacting Support.

    We're sorry for the inconvenience.

    Kindly follow this link:

    If you have further questions regarding the Enterprise plan, you may click the "Contact Sales" button.

  • Profile Image
    Answered on August 14, 2020 at 10:40 AM

    Hi Jwcpa44,

    May we ask for your webpage so that we can check?

    Kindly explain more on the issues with the form on your site, please.

    We will wait for your response.

  • Profile Image
    Answered on August 14, 2020 at 11:28 AM
    I have requested a refund