form disabled

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    benagentgcc
    Asked on August 16, 2020 at 07:21 PM

    I cant get to my form https://form.jotform.com/201494927350053 yall disabled it and i want to view it to copy some of my writing on it and cant view ............................

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    Vick_W
    Answered on August 17, 2020 at 12:41 AM

    Hi there,

    The account and the form you are referring to were suspended as you were collecting Credit Card details on simple text fields. In fact, all forms in that account are violating our terms of use.


    I'm sending a request to the Reviews team to see if this account can be reactivated. I'll inform you here as soon as I get their response.

    Thanks.

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    benagentgcc
    Answered on August 17, 2020 at 02:28 AM
    Ok I gotch you well. I'll communicate with them over the phone
    I put this one together from the company suggested so is this one ok?
    https://form.jotform.com/202288211902145

    ...
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    Vick_W
    Answered on August 17, 2020 at 03:48 AM

    We do not have phone support available. You'll be informed here as soon as I get a response from the Reviews team.

    The form URL you provided is looking good. As far as I can see it does not violate any terms. But in case if our automated system suspends your account then let us know here and we will ask the Reviews team to recheck your account.

    Thanks.

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    Vick_W
    Answered on August 17, 2020 at 10:47 PM

    Hi there,

    We need to delete the credit card details and in order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Ticket #(2516497) as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thanks.