I cannot see or access any uploaded attachments

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    SiskiyouEDC
    Asked on August 17, 2020 at 05:41 PM
    I cannot see or access any uploaded attachments- hel
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    FelipeSantana
    Answered on August 17, 2020 at 05:48 PM

    Hello @SiskiyouEDC,

    If you are unable to open your form uploads in your submissions, it is most likely due to the privacy settings you have on your account.

    The current settings do not allow your form uploads to be opened or downloaded unless you are signed in to an existing Jotform account. If you are trying to access these uploads while logged out of your account, then you will not be able to do so.

    1597700694Screenshot (432).png

    To resolve this issue, you will either need to log into your account to view the uploads, or you can disable these privacy settings so you can view the uploads while logged out.

    Please give this a try and let us know if you require further assistance, we are happy to help.

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    SiskiyouEDC
    Answered on August 17, 2020 at 06:05 PM

    Thank you. I am the admin and am logged in. To try this, I also deselected several boxes and logged back in. I still cannot see the links to the user uploaded files. I can see the upload space (1TB) is moving, so I am hopeful they are accessible. Please continue to help. I will stand by.

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    SiskiyouEDC
    Answered on August 17, 2020 at 06:55 PM

    Please continue to help. I will stand by.

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    Kiran
    Answered on August 17, 2020 at 10:10 PM

    Your query shall be addressed on your other thread https://www.jotform.com/answers/2518373- as soon as we have any news from our backend team.

    Thanks!

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    Lyryn
    Answered on August 19, 2020 at 11:48 AM

    None of my settings are even marked.  It still will not download all 21 of my forms

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    FelipeSantana
    Answered on August 19, 2020 at 01:29 PM

    Hello @Lyryn,

    I have gone ahead and answered your inquiry in your original ticket. You can find my answer via this link: https://www.jotform.com/answers/2513995

    Please follow up using the ticket mentioned above and we will get back to you as soon as possible. Thanks!