Unable to upgrade plan

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    Asked on August 18, 2020 at 09:17 PM

    I'm having trouble upgrading to the Silver plan. When I input our credit card details, it says that there's problem with our billing details.

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    Answered on August 18, 2020 at 11:55 PM

    Upon checking your account, it seems that the payment did not get through.

    It is shown as incomplete probably because, your card got blocked by your bank/credit card company, it got expired or it had insufficient balance.

    Please check the card validity and balance and try again. I have now flushed your payment attempts.

    If it still doesn't work, please let us know which Silver plan are you trying to purchase - yearly or monthly and we can provide you a direct payment link.

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    Answered on August 19, 2020 at 07:28 PM
    Hi Gerard,
    Thanks for the reply. I was able to use a different credit card and it’s all ok now.
    Tricia Ho
    Digital Optimisation Specialist