Form submission are encrypted.

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    Asked on August 20, 2020 at 02:28 PM

    Hi there, 

    I have a few form submissions that are being converted to computer code and I cannot read the information. They are medical forms so they need to be kept private. I was able to view them a few weeks ago and now about half of them have been converted to a series of letters, numbers and characters. 

    EXP: dkrun%lkj#skjf*///skjhfecnjdkhfdjfjdhfdjh112dfn+kdjfeln~~~kfnd

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    Answered on August 20, 2020 at 07:41 PM

    Assuming you're referring to your "Reoccurring Client Journey Check In" form, kindly note that you've enabled Data Encryption for it as shown below.

    1597966816Screenshot_2020-08-21 The Easi

    Whenever you're trying to view submissions, you will be automatically asked to provide the encryption key you downloaded when you first enabled the encryption.

    Related guide: Encrypted-Forms-and-How-to-Use-Them

    Should you have any further inquiries, we will be more than happy to help.