Trying to share form but getting an error: form.jotform.com’s server IP address could not be found

  • tsengland
    Asked on August 21, 2020 at 11:14 AM

    Hi, I have created a form. I publish the form. The form link is given. I share the link and the form is not found with those trying to see or fill out the form. I need this fixed ASAP. 


    PLEASE HELP!!!! 

    Page URL: https://form.jotform.com/53334719296160
  • Patrick_R
    Replied on August 21, 2020 at 12:24 PM

    Hello! Your Form is working without any issues (screencast attached for your reference).

    1598027076Screencast 2020 08 21 21 49 59 Screenshot 10

    The error that you're encountering, i.e. "form.jotform.com’s server IP address could not be found." occurs due to network issues. Such network issues are on the ISP side and resolve within 1-2 hours (maximum 24 hours).

    Please try accessing your form by connecting to a different Internet connection.

    If this problem doesn't resolve within 1-2 hours, let us know.

    Thank you!