My account is suspended.

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    Seven Keys 
    Asked on August 30, 2020 at 08:48 PM

    how to unlock account

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    ashwin_d
    Answered on August 31, 2020 at 02:05 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Banking, Credit Card, Authorization to Pay Corp" & "Seven Keys Realty ICA - New Agents". Please check the screenshot below:

    1598853614CreditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

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    Julius White 
    Answered on August 31, 2020 at 09:52 AM

    That’s fine but there was no warning to us. No email or anything. That’s very frustrating 

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    ashwin_d
    Answered on August 31, 2020 at 11:03 AM

    Please note that our anti-phishing filter is a completely automated system. If you upgrade your account, account will not get auto-suspended. Paid account requires manual verification of form and someone from our form review team sends you a notification to fix the issue. 

    Do get back to us if you have any questions.