Why it is not displaying the download button for my PDF form?

  • CR1970
    Asked on October 5, 2020 at 10:05 AM

    I'm done building the form but don't see any green download button. I have a screenshot but don't see how to enclose it for you.

  • Kiran Support Team Lead
    Replied on October 5, 2020 at 2:45 PM

    As we check your account, we notice that you have imported the PDF form to JotForm. Please note that PDF form created from PDF editor is different from the imported PDF form. The imported PDF form is smart PDF form that allows the user to fill the information on an online form and use the information to populate on the imported PDF document. Please see the links below for more information.

    https://www.jotform.com/products/smart-pdf-forms/

    https://www.jotform.com/help/605-How-to-use-and-get-the-best-out-of-JotForm-Smart-PDF-Forms

    Hope this information helps!