The background color of the Thank You page is wrong

  • Profile Image
    streetartgallery
    Asked on October 19, 2020 at 02:20 PM
  • Profile Image
    Mianala
    Answered on October 20, 2020 at 12:27 AM

    Hello Sven,

    Upon checking, I could not replicate the issue. I have tried on Chrome and Firefox and the Thank You message looks fine. Have you already fixed the issue or is there anything I have missed?

    1603167985_5f8e66f1dd5fa_

    Let us know if you need further assistance.

  • Profile Image
    streetartgallery
    Answered on October 20, 2020 at 03:28 AM
    Yes, it’s correct when I’m in Jotform and check for my Thank you page but I tested the whole thing: Took the official form link, ordered a product, filled everything out, went through checkout, and at the end the Thank you page was shown to me with backround black! I know it’s correct when I’m in Jotform Settings: That’s why I wrote to you in the first place because it’s set correctly but shown incorrectly when tested. Problem still exists. I am using Firefox.
    Sven
    ...
  • Profile Image
    Rosa_C
    Answered on October 20, 2020 at 06:57 AM

    Hi there,
    I checked your form, did a test submission and it looks absolutely fine. Your clients view the form as expected.

    Could you please try using a different device?
    Let us know how it goes.
    Thank you.