Signature field disappears on PDF

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    Asked on October 21, 2020 at 01:35 AM

    Hi! I have just completed my first form. When I download to PDF file the signature box disappears. Can you fix this or what have I done wrong? It is v

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    Answered on October 21, 2020 at 04:23 AM

    Hello Jacinta_info,

    Thank you for reaching us.

    We have cloned and tested your form. We are able to see the signature on the submissions.

    In the preview mode, please fill the form and submit it.


    Then, on the submission page, you may see the submitted information.


    In order to see the signature on the PDF file attached to your email, please go to Profile > Settings


    Please make sure you unchecked 'Require login to see submissions'

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    If you need further assistance, please let us know.