Signature field disappears on PDF

  • Profile Image
    Jacinta_info
    Asked on October 21, 2020 at 01:35 AM

    Hi! I have just completed my first form. When I download to PDF file the signature box disappears. Can you fix this or what have I done wrong? It is v

  • Profile Image
    dilan
    Answered on October 21, 2020 at 04:23 AM

    Hello Jacinta_info,

    Thank you for reaching us.

    We have cloned and tested your form. We are able to see the signature on the submissions.

    In the preview mode, please fill the form and submit it.

    1603268057_5f8fedd981235_1.gif

    Then, on the submission page, you may see the submitted information.

    1603268077_5f8fededc1367_2.gif


    In order to see the signature on the PDF file attached to your email, please go to Profile > Settings

    1603266557_5f8fe7fd8fadb_Profile-Setting

    Please make sure you unchecked 'Require login to see submissions'

    1603266639_5f8fe84f7914d_Screen Shot 202

    If you need further assistance, please let us know.