Signature field disappears on PDF

  • Jacinta_info
    Asked on October 21, 2020 at 1:35 AM

    Hi! I have just completed my first form. When I download to PDF file the signature box disappears. Can you fix this or what have I done wrong? It is v

  • dilan
    Replied on October 21, 2020 at 4:23 AM

    Hello Jacinta_info,

    Thank you for reaching us.

    We have cloned and tested your form. We are able to see the signature on the submissions.

    In the preview mode, please fill the form and submit it.

    1603268057 5f8fedd981235 1 Screenshot 10

    Then, on the submission page, you may see the submitted information.

    1603268077 5f8fededc1367 2 Screenshot 21


    In order to see the signature on the PDF file attached to your email, please go to Profile > Settings

    1603266557 5f8fe7fd8fadb Profile Setting Screenshot 32

    Please make sure you unchecked 'Require login to see submissions'

    1603266639 5f8fe84f7914d Screen Shot 202 Screenshot 43

    If you need further assistance, please let us know.