my account is suspended

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    Dan 
    Asked on October 22, 2020 at 12:12 AM

    Hi Team, My account is suspended Please assist me to reactivate


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    Richie_P
    Answered on October 22, 2020 at 05:41 AM

    I have checked your account SpruceRealEstate and it seems your form 202257582127050 is collecting credit card information which violates our terms of use.

    1603359621_5f91538520fa6_1.png

    We would have to delete the guilty fields in your form in order to lift the suspension in your account.

    If you would like to receive payments in your form, you may use our available payment integration.

    Guide:https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Looking forward for your response.


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    Dan 
    Answered on October 22, 2020 at 08:28 PM
    Hi,
    Okay, that's fine with me, we are not collecting card details maybe it was just misinterpreted by the system.
    anyway, I will review the form once this activated and make sure we don't have that kind of stuff.
    [https://i.ibb.co/1v8p1q0/SPRUCE-ID-RGB-WORDMARK-CHARCOAL.png]
    Help
    help@sprucere.com.au
    sprucerealestate.com.au​
    Level 4/580 St Kilda Road
    Melbourne VIC 3004


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    Sonnyfer
    Answered on October 23, 2020 at 03:11 AM

    Hello Dan - Thanks for agreeing with our terms.

    I went ahead deleting the offending fields and reactivated your account. You may now log in again.