my account is suspended

  • Dan
    Asked on October 22, 2020 at 12:12 AM

    Hi Team, My account is suspended Please assist me to reactivate


    Jotform Thread 2648393 Screenshot
  • Richie JotForm Support
    Replied on October 22, 2020 at 5:41 AM

    I have checked your account SpruceRealEstate and it seems your form 202257582127050 is collecting credit card information which violates our terms of use.

    1603359621 5f91538520fa6 1 Screenshot 10

    We would have to delete the guilty fields in your form in order to lift the suspension in your account.

    If you would like to receive payments in your form, you may use our available payment integration.

    Guide:https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Looking forward for your response.


  • Dan
    Replied on October 22, 2020 at 8:28 PM
    Hi,
    Okay, that's fine with me, we are not collecting card details maybe it was just misinterpreted by the system.
    anyway, I will review the form once this activated and make sure we don't have that kind of stuff.
    [https://i.ibb.co/1v8p1q0/SPRUCE-ID-RGB-WORDMARK-CHARCOAL.png]
    Help
    help@sprucere.com.au
    sprucerealestate.com.au​
    Level 4/580 St Kilda Road
    Melbourne VIC 3004


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  • Sonnyfer JotForm Support
    Replied on October 23, 2020 at 3:11 AM

    Hello Dan - Thanks for agreeing with our terms.

    I went ahead deleting the offending fields and reactivated your account. You may now log in again.