Form not found on my account - link still good

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    Estephany Romero 
    Asked on October 22, 2020 at 09:41 AM

    I created an account and a form. Your system generated a link. That is the link I used to send out to all staff. The link is still good. However, when I log into my account I cannot find the form.

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    FelipeSantana
    Answered on October 22, 2020 at 01:28 PM

    Hello Estephany,

    Thank you for contacting our support team.

    After checking your account, I found that you currently do not have any active forms. The form you have shared with us actually belongs to a Guest account.

    I assume you must have started building the form before you created an account and once you did the form did not transfer over.

    We can certainly help you regain access to this form, however, we will need to verify that it belongs to you as there are already submissions saved to it.

    Can you share the name of at least one of the users that submitted this form?

    Once we can verify that the form is yours, we will happily transfer it over to your account.

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    EstephanyRomero
    Answered on October 22, 2020 at 02:28 PM
    Thank you for the prompt response. Yes, of course. Melissa Smith is user that submitted a nomination/form.
    Kindly,
    Estephany Romero
    Executive Assistant Human Resources | Lexington-Fayette County Health Department
    650 Newtown Pike, Lexington, KY 40508
    859-899-2243 | Fax: 859-288-2456 | Estephany.Romero@lfchd.org
    www.LFCHD.org
    [cid:image005.jpg@01D6A877.A5B97E20]
    Helping Lexington be well.
    Nationally accredited by the Public Health Accreditation Board.
    [cid:image006.png@01D6A877.A5B97E20] [cid:image007.png@01D6A877.A5B97E20] [cid:image008.png@01D6A877.A5B97E20]
    ...
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    FelipeSantana
    Answered on October 22, 2020 at 03:09 PM

    Thank you for sharing that information, that is correct.

    As per your request, I have gone ahead and transferred the form into your account. Please check your account and let us know if you are able to find the EA 2020 Pumpkin Contest form/

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    EstephanyRomero
    Answered on October 22, 2020 at 04:28 PM
    I found it. Thank you!
    Kindly,
    Estephany Romero
    Executive Assistant Human Resources | Lexington-Fayette County Health Department
    650 Newtown Pike, Lexington, KY 40508
    859-899-2243 | Fax: 859-288-2456 | Estephany.Romero@lfchd.org
    www.LFCHD.org
    [cid:image005.jpg@01D6A88F.B85B9E10]
    Helping Lexington be well.
    Nationally accredited by the Public Health Accreditation Board.
    [cid:image006.png@01D6A88F.B85B9E10] [cid:image007.png@01D6A88F.B85B9E10] [cid:image008.png@01D6A88F.B85B9E10]
    ...